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Resource Person - Eng. Marawan Ashraf Greash - EGYPT

Name: Eng. Marawan Ashraf Greash

Country: Egypt

Qualification: High School Diploma, Biomedical Engineering, El Shorouk Academy

Designation: Technical Support Engineer

Company: Millensys for Medical IT Solutions.


Description: 

Eng. Marawan Ashraf Greash has been affiliated with International Fovea-Z Biomedical since October 2024. He is a dedicated biomedical engineer with a rich foundation in technical support and clinical engineering, specializing in wearable healthcare devices and in-home monitoring technology. His role as a Technical Support Engineer at MILLENSYS highlights his commitment to delivering high-quality, solution-driven support to clients, partners, and team members. With strong communication skills and the ability to navigate complex technical challenges, he ensures seamless customer service by resolving support issues across various channels.


In his current role, Marawan has developed robust relationships with clients and colleagues, acting as a key escalation point for advanced troubleshooting. His responsibilities include timely and clear communication, database updates, and round-the-clock availability, all of which emphasize his dedication to excellent customer service. His prior experience as an Application Support Engineer at Neureveal further solidified his expertise in client support, where he was responsible for training clients on specialized medical solutions.


Marawan's technical journey includes various roles that underscore his knowledge in the field, such as his time at HelPat as an Ultrasound Application Engineer, where he provided comprehensive training and support to cardiologists. His experience also spans positions at Pulse Medical, International Medical Technical Consultants, Inc., and Siemens Healthineers, where he gained hands-on expertise in medical device applications and support.


Educated in biomedical engineering at El Shorouk Academy, Marawan combines his academic knowledge with practical experience gained through multiple internships and training programs. These roles have equipped him with a well-rounded skill set that supports his career focus on technical solutions in healthcare.


With full professional proficiency in English and native fluency in Arabic, Marawan is prepared to meet the diverse needs of his clients and teams in a globalized healthcare environment. His certifications in digital marketing and industry-specific training reflect his commitment to continuous learning and professional growth in biomedical engineering.

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