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Resource Person - Ahmed Ismail  - EGYPT

Resource Person Name: Ahmed Ismail  

Country: Egypt  

Qualification: Master of Business Administration

Designation: Customer Service Engineer  

Company Name: Imaging Healthcare and IT Solutions.

 

Description:

Ahmed Ismail was connected with International Fovea-Z Biomedical since October 11, 2024, Ahmed Ismail is a distinguished professional in the field of medical imaging technology, currently serving as a Regional Customer Service Engineer and Channel Distributor Coordinator for Mindray North Africa. Based in Egypt, Ahmed brings a wealth of experience and technical expertise to his role, focusing on digital radiography (DR), X-ray, and ultrasound systems. His primary responsibilities involve supporting the installation, maintenance, and troubleshooting of these advanced imaging modalities, ensuring they operate efficiently and reliably in healthcare settings across the region. His commitment to customer service excellence ensures that hospitals and clinics can deliver precise imaging results, leading to enhanced patient care.


Prior to his role at Mindray North Africa, Ahmed gained significant experience in the dental imaging sector through his position at Burdent Group, where he worked as a Sales and Technical Support Engineer. During his year-long tenure, he specialized in supporting and servicing a range of dental equipment, including dental units, CBCT (cone beam computed tomography) scanners, panoramic imaging systems, cephalometric units, and microscopes. His efforts helped dental practices optimize their equipment usage, resulting in improved diagnostics and patient outcomes. This experience expanded his technical expertise, giving him the opportunity to address both the clinical and operational needs of healthcare providers.


Ahmed’s career also includes a valuable stint with Philips Healthcare, where he served in the Middle East, Turkey, and Africa (META) region as a Customer Service Engineer and Lead Technician, specializing in DR and CT systems. His responsibilities included providing technical support for installation, maintenance, and training for Philips DR and CT systems. His work with Philips reinforced his commitment to upholding high standards of safety, quality, and operational efficiency for imaging technologies in diverse healthcare settings.


Ahmed’s foundational years were spent at Neusoft Medical Systems (Youssef Allam), where he honed his skills as a Field Service Engineer. This position marked the beginning of his career in medical imaging technology, as he gained hands-on experience with cutting-edge imaging equipment. Over four years at Neusoft, Ahmed developed a strong technical foundation and a comprehensive understanding of various imaging modalities, preparing him to take on more advanced roles in the field. His early career achievements demonstrated his dedication to technical excellence and his ability to support healthcare facilities effectively.


With a Master of Business Administration (MBA), Ahmed combines his technical expertise with strong business acumen, making him well-suited for roles that require both technical and strategic insights. His MBA training complements his engineering skills, enhancing his capability to coordinate with distribution channels, manage customer relations, and contribute to the business objectives of the organizations he serves.


Ahmed Ismail is an influential figure in the medical imaging technology field, equipped with a blend of technical skills and business insight. His experience spans multiple prestigious companies, where he has consistently contributed to the reliability and effectiveness of imaging equipment, ultimately improving healthcare outcomes.Ahmed has continued to expand his professional network and share his expertise in imaging solutions, establishing himself as a key resource in medical imaging across North Africa.

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